Listening is the most important communication skill

"Listening is one of the most important communication skills you can have. It’s not just about expressing your opinions or feelings. It's about listening and checking in with the other person to make sure that what you heard, is what they actually meant. We all interpret, so you want to make sure you understand what they are telling you. Listen, understand, and let them know they are heard, then respond. It’s a reciprocal experience. Each person should listen, seek understanding, then respond. If things are too heated in the moment, let the other person know you need 10 mins to calm down and try again." -Dr. Lyn Rowbotham

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